Megan definitely did not want to make a third. Meanwhile I tried to clarify with the other officer why we needed to replace the Global Entry card. I handed them back so he could go do it again. This shows that the system updates itself immediately, but also that the job was still incomplete. The name had been updated without the new passport number. I then logged into Megan’s GOES account from my computer. The disagreeable agent who turned us away before took both passports and updated the information. Do what you can now and we’ll take care of the card later. I asked, “Couldn’t we just get the name and passport number changed without an appointment?” Yes, but she’d still need a card. We did know that, but Megan didn’t want one. The CBP Really Wants You to Get a Global Entry Card, but You Don’t Need ItĪn appointment was need to get a new Global Entry card. Now they both wanted to turn us away for arriving without an appointment, and this is when I learned the source of their confusion. Returning to the airport before Christmas, we were greeted by two officers: one was the same person I spoke to on the phone, and the other was the one who turned us away at Thanksgiving.
#Goes global entry login license
It wasn’t clear if her marriage license was needed, but I recommend bringing a copy. I pressed, explaining that we had been turned away, but he confirmed that Megan just needed to show up with her old and new passports. I was told by a third officer that no appointment was needed. But there was no way to file a new application from an existing account. Feeling a little rushed to catch our flight (Megan had been held up at work) we decided to check again when we returned home. There was no way they could do anything without an appointment, which we could request by filing a new application. We finally showed up at the office before an afternoon flight to London over Thanksgiving. If they give you a hard time, persevere using the advice I provide below.
Having gone through the process with Megan - and despite all the hassles thrown up by other officers - this original information is correct. Fortunately, we were told that an appointment would not be necessary unless we wanted to get the physical Global Entry card replaced, and we were told this card wasn’t actually necessary.īefore I go any further, I’ll skip to the punch line. Name changes require an in-person appearance. It is possible to change your passport number online by yourself if you get it replaced. When we first enrolled in Global Entry before our wedding, we raised the topic and were told by a friendly CBP officer that we just needed to show up at an office unannounced.
#Goes global entry login update
But an update would be required to use TSA PreCheck for domestic flights now that all her tickets were issued under her new name. Her passport and ticket information were still under her maiden name during our honeymoon, so we faced no problems then. Megan doesn’t travel internationally all that often. Updating Your Name and Passport Number for Global EntryĮventually we needed to update her Global Entry information with U.S. Even the Social Security Administration had the process down cold.
All we needed was a marriage certificate, and that cost a few bucks. It surprised me how easy it was to change someone’s legal name. Her new passport followed a few months later, and the process was little different from an ordinary renewal. Instructions vary and can be hidden on most websites, so I would just call the customer service line and ask what to do and where to send it. It took another six months before she got around to changing her last name with the Social Security Administration and Washington State Department of Licensing, mostly because that would require waiting in line instead of sending an email. Although most include instructions to fax, a scanned copy can be emailed in many cases. While I appreciate her gesture, updating the various legal and corporate databases with that information has at times been easier but also more difficult than I predicted.Ī copy of our marriage license has been sufficient in many cases to change credit cards and loyalty account information. Nearly a year and a half ago, my wife and I got married.